2. Will you provide free SDK for me?
Certainly
3. What is the warranty period for your products?
Our products come with a Min. 12-month warranty (starting from the date of shipment), excluding parts that are consumable.
4. What is your minimum order quantity (MOQ)?
The standard MOQ for stock products is 1 unit. For OEM/ODM projects, please provide your detailed requirements (e.g., customization scope, specifications), and we will advise the corresponding MOQ based on your needs.
5. Is it possible to obtain a free sample?
While we do not offer free samples, we welcome you to purchase a single sample unit for testing and evaluation.
6. Do you accept payments via PayPal?
No
7. How long is the delivery time?
For sample orders, we usually dispatch within 2-3 working days after payment has been confirmed. For bulk orders, the lead time may vary from 1 to 4 weeks, depending on the exact quantity required.
8. What shipping methods do you use for delivery?
DHL, UPS, TNT, FEDEX, Aramex, EMS, and E-packing, or arrange the collection of goods yourself.
9. Could you describe your after-sales service?
a. All products come with a minimum 12-month warranty (extendable for certain
components), covering manufacturing defects and non-consumable parts.
b. We maintain a large inventory of genuine spare parts to ensure prompt replacement or repair of service requests, minimizing downtime for your operations.
c. Our team of certified engineers provides 24/7 online support (via phone, email, or remote access) to address troubleshooting, software updates, and operational guidance.
d. For complex issues, we can offer on-site service support (subject to regional availability) and customized maintenance plans to meet your specific needs.
